SAMU - Rwanda Biomedical Centre

Transforming EmergencyMedical Servicesin Rwanda

Digital platform supporting SAMU (Service d'Aide Medicale d'urgence), Rwanda Biomedical Centre's emergency medical service division. Coordinating pre-hospital emergency interventions, managing our fleet of 600+ ambulances, and reducing mortality through integrated emergency medical services.

98.5%

Response Success Rate

4:32

Average Response Time

25K+

Lives Saved

600+

SAMU Ambulances

Live Emergency Dashboard

Real-time overview of emergency operations

Active Cases

Dispatched

Response Performance94%

AMB-001 • En Route

2.3 km

AMB-003 • On Scene

0.1 km

Comprehensive Features

Everything You Need for Emergency Response

Our platform combines cutting-edge technology with intuitive design to deliver a complete emergency medical services solution.

912 Emergency Hotline

SAMU's 24/7 dispatch center with round-the-clock emergency hotline (912) for coordinating pre-hospital medical interventions.

SAMU Fleet Management

Real-time tracking of 600+ SAMU ambulances including specialized boat ambulance on Lake Kivu, with optimized routing and dispatch.

Patient Monitoring

Comprehensive vital signs tracking and medical history management.

Telemedicine

Live video consultations between field teams and medical specialists.

Facility Management

Real-time bed availability and resource management across facilities.

Analytics & Insights

Advanced reporting and predictive analytics for operational optimization.

Advanced Communication Hub

Integrated communication system supporting voice calls, video consultations, and instant messaging between all stakeholders.

Multi-party conference calls

Secure encrypted messaging

Real-time file sharing

Automatic call recording

Security & Compliance

HIPAA Compliant

SOC 2 Certified

End-to-End Encryption

Military-grade security with comprehensive audit trails and compliance monitoring.

Streamlined Process

How eBanguka EMS Works

From emergency call to patient handover, our platform orchestrates every step of the emergency response process.

Emergency Call

Intelligent call routing and automated location detection

Smart Dispatch

AI-powered ambulance selection based on location, availability, and severity

Real-time Care

Live patient monitoring with telemedicine support during transport

Hospital Handover

Seamless patient transfer with complete medical documentation

Role-Based Dashboards

Tailored Interfaces for Every Role

Each user gets a customized dashboard designed specifically for their role in the emergency response ecosystem.

Emergency Dispatcher

Centralized command center for managing all emergency calls and dispatching ambulances.

Real-time call queue

GPS fleet tracking

Resource allocation

Priority management

Emergency Dispatcher Dashboard Preview

National Health Impact

Transforming Rwanda's Emergency Healthcare

Measurable impact on Rwanda's emergency medical services through digital innovation and systematic healthcare improvements.

< 8 min

Response Time

Average emergency response time across Rwanda

+45% improvement

12,500+

Lives Saved

Emergency cases successfully handled

Since system launch

500+

Healthcare Facilities

Connected hospitals and health centers

Nationwide coverage

2,000+

Healthcare Workers

Trained emergency response professionals

Continuous training

SAMU Emergency Response Excellence

Rwanda Biomedical Centre's SAMU division coordinating pre-hospital emergency medical interventions nationwide

600+ ambulances fleet management

Lake Kivu boat ambulance operations

24/7 dispatch center coordination

Integrated emergency medical services

Digital Health Innovation

Pioneering digital transformation in Rwanda's emergency healthcare sector

Telemedicine integration

Electronic health records

Mobile-first design

Data analytics platform

Universal Health Coverage

Supporting Rwanda's commitment to accessible healthcare for all citizens

Rural area accessibility

Equitable service delivery

Insurance integration